Jada Ross

Background

About Jada Ross

I am a highly skilled Credentialing Specialist with extensive experience in the healthcare industry. I worked remotely in my most recent role at Health Net, Inc./ Centene. I was crucial in re-credentialing various healthcare providers and ensuring compliance with industry regulations. My responsibilities included managing the end-to-end credentialing process, conducting thorough verifications, maintaining accurate documentation, and implementing quality assurance measures. I also excelled in communication, collaboration, problem resolution, and providing excellent customer service to healthcare providers. Before this, I worked as a Credentialing Specialist at Aya Healthcare, also in a remote capacity, from November 2019 to January 2021. Here, I reviewed and screened credentialing applications, conducted primary source verifications, and resolved discrepancies to ensure accurate and complete credentialing. I actively participated in process improvements, communicated with stakeholders, and maintained data integrity in the credentialing database. Before entering the healthcare industry, I was Spectrum's Technical Repair Customer Service rep. I demonstrated exceptional customer service skills, resolved inquiries, and achieved high customer service ratings. Additionally, I have experience as a Customer Service Representative at Whirlpool Corporation and Inc. Clothing, providing technical support, processing orders and claims, and handling customer inquiries. My educational background includes a high school diploma or GED from Oak Ridge High School in Orlando, FL. Skills: Credentialing and Re-credentialing Database Maintenance Compliance Adherence Communication and Collaboration Verification and Documentation Quality Assurance Customer Service Process Improvement Technical Support Call Center Operations Graphic Design and Digital Art Software Troubleshooting Medical Office Experience CRM and Salesforce Social Media Monitoring Google Suite and HubSpot Root Cause Analysis E-commerce Process Management CAQH I bring a wealth of knowledge and expertise in credentialing processes, compliance, and customer service, along with proficiency in various tools and software. My diverse skill set and commitment to continuous improvement make me a valuable asset in any healthcare or customer service-oriented role.