Jade Covington

Background

About Jade Covington

Open to Work!Passive Candidates, job search strategies. Aviation and Oil and Gas industry experience. Sourced and recruited quality candidates through the use of reports/databases and resume screening. Provided case management and employment/support services to coach, counsel, and develop a caseload of up to 60 clients. Conducted interviews, developed individualized succession plans, and interviews prep, resume review, clients with employment barrier(s) reduction, job readiness training/ development and support services. Peoplesoft Community and Faith Based Organizations. Non Profit. •Interpersonal Communication & Engagement – Essential for building rapport with customers, understanding their needs, and delivering effective solutions. •Active Listening & Empathy – Critical for understanding customer concerns, addressing issues effectively, and providing a personalized experience. •Problem-Solving & Critical Thinking – Necessary for quickly identifying issues and finding solutions to resolve customer problems or challenges. •Presentation & Public Speaking – Useful in situations where you need to communicate information clearly to groups or present ideas in a customer-facing setting. •Health & Wellness Coaching – Relevant for customer service positions in health-related fields, where providing guidance or support on wellness topics is part of the role. •Team Collaboration & Leadership – Important for working within a team to provide excellent service and potentially lead initiatives or manage customer service efforts. •Organization & Time Management – Crucial in customer service to handle multiple tasks efficiently, such as managing customer queries, maintaining records, and meeting deadlines.