Jade Tango

Background

About Jade Tango

Experiences: • Monitor and manage incoming incidents through the ticketing system • Classify, prioritize, and assign incidents to appropriate support teams • Ensure timely resolution of incidents in accordance with service level agreements (SLAs) • Communicate incident status updates to Internal/External partners and software engineering teams. • Analyze incident data to identify trends and potential areas for improvement • Participate in root cause analysis for recurring incidents • Develop and maintain documentation related to incident management processes and procedures • Collaborate with software engineering teams to enhance incident response strategies • Create incidents in Icm to run maintenances and outages for games. 5+ years experience in customer service, leadership skills with being assistant manager handling all teams weekly targets and store funds. 1 to 1 sales experience in retail sector. I’ve experience handling high inbound calls and providing best customer service to clients. Experience as a Quality Analyst auditing/providing feedback/coaching and attending calibrations with our clients. Experience in handling maintenance on software system’s.