Jae Philips

Background

About Jae Philips

Since I was a young boy, I’ve always been intrigued by and had a passion for technology. Whether it was dismantling our legacy family PCs, modding my Xbox, or starting my own web development business in high school, as a young lad I was always in the thick of it when it came to technology. This passion coupled with my natural knack for leadership, led to my pursuit of an undergraduate degree which focused on both business administration and computer science. My bachelor’s degree in Business Information Systems provided me with a comprehensive understanding of both the technological and business facets of a company while giving me an overarching view of organizational operations. Throughout my career, I have consistently demonstrated a commitment to excellence in leadership while simultaneously maintaining a firm grasp on the technical side of things. My ability to build and lead high-performing teams stands as a testament to my belief in the power of collaborative efforts. I thrive on promoting an environment that encourages innovation, creativity, and continuous learning. Professional Leadership Journey: • Call Centre Supervisor: As a Call Centre Supervisor, I navigated the challenges of high-volume support, emphasizing the importance of clear communication and efficient problem resolution. This role sharpened my organizational and leadership skills, ensuring optimal performance under pressure. • Team Lead for Computer Technicians: In my role as a Team Lead, I successfully managed and mentored a team of computer technicians, and fostered a culture of collaboration and constant improvement. This experience enhanced my ability to harness the collective strengths of a team working toward common objectives. • IT Support Manager: As an IT Support Manager, I've orchestrated comprehensive support strategies, ensuring seamless operations and client satisfaction. My focus on user-centric solutions has been pivotal in enhancing the overall IT experience for our customers. Professional Skills Team Leadership | Strategic Planning | Communication | Team Building | Project Management | Problem Solving | Delegation | Business Continuity | IT Asset Management | Incident Management | CAB Technical Skills ITIL | SaaS | Active Directory | Microsoft 365 | Visio | System Administration Network Administration | Hardware | Coding Knowledge | SQL | Jira | PeopleSoft