Jafar Sadiq

Background

About Jafar Sadiq

As an experienced Operations & Customer Experience leader, I specialize in driving process excellence, optimizing team performance, and improving service delivery across fast-paced industries like fintech, e-commerce, and healthcare. Over the past 10+ years, I’ve successfully led large support teams, implemented SOPs, and collaborated cross-functionally to solve operational challenges and enhance customer satisfaction. From managing in-house and outsourced teams to handling service escalations and CSAT strategy, I bring a hands-on, data-driven approach to scaling operations. Key Highlights: • Led 18+ member chat/email teams at Shopee, driving SLA adherence and CSAT gains. • Owned Fantasy Sports Ops at MPL, streamlining player lineup & scoring operations. • Spearheaded Genesys CRM implementation, UAT testing, and SOP rollout at AW Rostamani. • Known for process thinking, people-first leadership, and closing performance gaps. • I’m passionate about transforming teams, designing lean processes, and building seamless customer journeys that align with business goals. Let’s connect if you’re looking to collaborate in building scalable, efficient, customer-centric operations.