Jagadeesan Baskar

Background

About Jagadeesan Baskar

Senior IT Support Specialist with 6+ years of experience delivering VIP, executive, and enterprise IT support across Windows, macOS, and hybrid environments. Skilled in Microsoft 365, Intune, Active Directory, ServiceNow, and MDM (JAMF, AirWatch), I specialize in executive support, secure device management, and ITIL-based incident resolution. Key achievements and expertise include: Delivering VIP & executive IT support with 95%+ satisfaction rates and SLA-driven responsiveness. Managing Intune, JAMF, and AirWatch MDM deployments for secure and scalable device management. Resolving complex technical issues across Windows, macOS, Microsoft 365, and networking environments. Optimizing ServiceNow workflows & ITIL processes, reducing backlog and improving SLA compliance. Supporting hybrid and global teams with VPN, remote desktop, system imaging, and connectivity troubleshooting. I am passionate about leveraging technology to enhance executive productivity, strengthen enterprise IT systems, and ensure business continuity in compliance-driven environments. I am open to opportunities in IT Support, Desktop Support, or Technical Support Analyst roles across Canada (on-site, hybrid, or remote), with a strong interest in supporting enterprise and executive-level IT operations at leading global firms.