Jagdeep Singh

Background

About Jagdeep Singh

Assistant Manager – Customer Service | KUKA India Pvt. Ltd, Bangaluru, Karnataka [July 2019 – Present] Driven and results-oriented Assistant Manager with a solid foundation as a Senior Customer Service Engineer, now leading customer support initiatives with enhanced responsibility and strategic oversight. Specialized in delivering high-quality technical assistance, managing customer relationships, and driving continuous improvement for KUKA’s advanced robotic solutions across India. Adept at aligning customer service operations with organizational goals to ensure seamless integration, optimal performance, and long-term customer satisfaction. Key Responsibilities: 1. Team Leadership & Coordination: Oversee and mentor a team of engineers, ensuring timely and effective resolution of customer issues. Coordinate internal resources to meet client needs and uphold service excellence. Customer Relationship Management: Serve as the primary point of contact for key clients, ensuring proactive communication, quick resolution of issues, and consistent satisfaction with KUKA's robotic systems and services. Technical Expertise & Support: Continue to leverage strong hands-on experience to troubleshoot complex robotic system issues and support field operations through strategic guidance and escalation management. On-Site Service Management: Plan and execute critical on-site interventions including maintenance, system audits, upgrades, and performance evaluations across customer facilities. Training & Development: Organize and deliver advanced training workshops for clients and junior engineers, enhancing overall user competence and product understanding. Process Optimization: Identify trends from field data and customer feedback to recommend product or service enhancements. Collaborate with cross-functional teams to streamline processes and improve efficiency. Let’s connect to explore opportunities for driving innovation, reliability, and service excellence with KUKA’s cutting-edge robotic technologies. Let me know if you’d like a shorter version (e.g, for LinkedIn or a company profile), or if you'd like a cover letter or CV update as well.