Jairo Rodrigo

Background

About Jairo Rodrigo

With over five years of experience in customer success and project management, I am a Senior Customer Success Manager at Fountain, a leading talent acquisition platform for the gig economy. I hold a Scrum Master certification and a Master's degree in Project Management, demonstrating my expertise and commitment to delivering high-quality solutions and outcomes for customers. At Fountain, I spearhead the development and implementation of customer onboarding, retention, and growth strategies, resulting in improved customer satisfaction and increased revenue. I cultivate long-term relationships with clients, gaining a deep understanding of their systems, personnel, needs, and goals. I provide comprehensive training and support to customers, enabling them to optimize the use of Fountain. I lead cross-functional teams to drive projects aimed at enhancing the overall customer experience. I drive change management initiatives, assisting customers in evolving their recruitment strategies, processes, and workflows. Before joining Fountain, I was a Global C_Ops Tech Specialist at Cabify, a leading ride-hailing service, where I successfully planned, managed, and executed projects, resulting in improved operational efficiency and enhanced customer experience. I developed and implemented innovative solutions and processes to drive continuous improvement. I standardized operations processes, streamlining workflows and ensuring consistency. I generated comprehensive reports and KPI dashboards to provide actionable insights for management decision-making. I analyzed and optimized workflows, identifying areas for improvement and implementing effective solutions. I am an energetic, open-minded, and tolerant professional with a firm dedication to taking on responsibilities and delivering results. I have honed exceptional organizational and interpersonal abilities, while showcasing a proven talent for problem-solving and project management skills. With a customer-centric mindset, I strive to ensure their satisfaction and exceed their expectations. Moreover, my enthusiasm for sports has nurtured a collaborative and innovative mindset, driving me to proactively seek new opportunities.