Jake Bray
Junior Project Accountant at Bcci Construction
Based in San Mateo, United States
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Seniority
Staff
Department
Finance & Accounting
Location
San Mateo
Industry
Construction
Company size
388
Contact information
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j•••••••@bcciconst.com
Phone
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Background
About Jake Bray
In my experience, accuracy, thoroughness, and concise courteous communication have proven to yield optimal results. I'm always excited to learn and determined to make a long-lasting impact everywhere I go. I have a knack for asking the right questions to reach efficient solutions.In my free time, I enjoy composing music, hiking, and caring for my plants.Specialties- Operational Risk & Complaints Program Management- Quality Assurance- Learning & Development- Strategic Planning & Execution- Fair Lending RegulationsAchievements- Trained and led a remote team of Complaints Specialists to investigate/resolve customer complaints and reduce opportunities for manual errors- Flagged growing trends leading to COVID-19 assistance implementation to mitigate inbound communications and hardship complaints- Wrote and maintained comprehensive job aids and newsletters to support the training and development of multiple in-house and outsourced servicing teams- Collaborated in restructuring design and functionality of QA grading rubrics considering Fair Lending Regulations.
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