Jake Hamblen
Junior System Administrator at Linguistic Data Consortium
Based in Philadelphia, United States
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Seniority
Staff
Department
Information Technology
Location
Philadelphia
Industry
Research
Company size
52
Contact information
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j•••••••@ldc.upenn.edu
Phone
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Background
About Jake Hamblen
I started working in Information Technology after gaining four years of experience in customer service through restaurant and retail work. I've found working as a Support Technician to be similar to bartending. After shifting my knowledge of spirits and food to hardware and software, and replacing the word "guest" in my head to "user", the responsibilites of these positions are the same. Provide somebody a good experience with my company's service- whether it's through setting a static IP so they can finally connect to the VPN, or convincing them to get to get the tongue tacos instead of the steak. To manage a large group of clients with different needs- a bar full of guests with allergies and dietary restrictions, or hundreds of clients with different software stacks. To provide level-headed, clear information, regardless of how the other person is communicating- whether it's over the phone, or over the bartop.
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