Jake Schofield

Background

About Jake Schofield

A steadfast, creative, and empathetic operations executive with 15 years of progressive experience ranging from training and leading the members of the United States Air Force Nuclear Command to transforming Fortune 100 Board of Directors operating processes, content strategies, and regulatory compliance capabilities. Driven to create and facilitate rational, effective, and resilient business operations while investing the time to teach, challenge, and develop team members and direct reports. Interested in joining an ambitious and pioneering organization focused on growth. KEY ACCOMPLISHMENTS Operational Transformation - Achieved a department wide improvement of 79% across the USAA Bank Consumer and Regulatory Compliance function’s cycle time to resolve regulatory and consumer complaints. Board of Directors Programs - Developed and implemented USAA’s Board level Compliance Risk Management Program in accordance with OCC rules, regulations, and reporting requirements for top 50 US banks. Decentralized Leadership Forum - Designed and implemented USAA’s Bi-Weekly Team-of-Teams leadership forum resulting in increased velocity in executive level strategic decision making and enabling upward communication to the Board of Directors from 200 leaders across the bank. AREAS OF EXPERTISE AND TECHNOLOGY PROFILE Project Management | Process Improvement | Communications | Business Administration | Finance | IT | Transformation | Turn Around | Complex Transformation Cross-Functional Communication | Cross Functional | Matrix | Program Management | Program Transformation | Department Transformation | Divisional Transformation | Process Orientation | Change Management Principles | Organizational Change | Large-Scale Change Management Programs | Large Scale Presentation | Communication | Buy-in | Approval | Listening | Storytelling | Empathy | Effective Communication | Resilience | Courage | Courageous | Dedication Dedicated | Confidence | Executive Presence | Coaching | Managing Up | Influence | Authority | Stakeholder Management | Board Member Management Executive Conversations | Executive Presentations | Executive Management | Strategic | Strategy Development | Content Strategy | Compliance | Regulations Regulatory Fast Paced | Managing Complexity | Information Synthesis | Business Analytics | Operational Analytics | Customer Service Analytics | Performance Management User Experience | Design Thinking | First Principles | Details | Digital Payments Technology | Chief | Data Policy | Structured Methodology | Tech Transformation