Jake Shearer

Background

About Jake Shearer

Experienced Public Transport Operations Leader | Fleet Management | HR & Employee Development | KPI Optimization & Customer Satisfaction I am an accomplished and dedicated professional with extensive experience in leading and motivating large teams within the public transport sector. With a focus on fleet management and operations, I have successfully coordinated with a variety of stakeholders, including local councils and key partners, to ensure the smooth, punctual, and efficient delivery of bus services. My role has involved managing all aspects of operations, from overseeing staff coordination to addressing HR-related matters such as grievances, and maintaining positive working relationships with recognised local trade unions. A core part of my approach is providing continuous training, coaching, and support to employees, enabling them to improve their performance and exceed key performance indicators (KPIs) while enhancing customer satisfaction. I thrive in environments that prioritise service quality, and I am deeply committed to fostering a culture of excellence in public transportation. I am passionate about the passenger transport industry and continually seek opportunities to expand my knowledge and skills. Recently, I achieved the Transport Managers Certificate of Professional Competence through the Chartered Institute of Logistics and Transport (CILT), which has equipped me with the latest industry standards and best practices. I have also completed various professional courses in customer service, service delivery, and transportation, which have strengthened my ability to deliver high-quality services to both passengers and stakeholders. As someone who is dedicated and hardworking, I take pride in contributing to the continuous improvement of public transport services and making a positive impact on the communities they serve.and motivated to achieve excellence in my role and career.