Jakub Redmann
Konsultant Ds Obsługi Klienta at Majorel
Based in Poznań, Poland
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Seniority
Staff
Department
Customer/Client Service
Location
Poznań
Industry
Outsourcing and Offshoring Consulting
Company size
21K
Contact information
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j•••••••@majorel.com
Phone
5 credits+48 ••• •••• ••••
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Background
About Jakub Redmann
I worked for Atos and then Fujitsu as a service desk agent. My job was to create and follow up on tickets for English-speaking customers who called or emailed me. Then, I had to solve their issues, which were focusing accounts' creations, deletlons, passwords' restarts, activating or canceling products in the systems queue, etc, and log everything on tickets. When an issue was out of our scope, we simply transfered the ticket onto 2nd line.
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