Jakub Wanat
Customer Success Lead at Secfix
Based in Warsaw, Poland
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Seniority
Manager
Department
Customer/Client Service
Location
Warsaw
Industry
IT Services and IT Consulting
Company size
27
Contact information
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j•••••••@secfix.com
Phone
5 credits+48 ••• •••• ••••
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Background
About Jakub Wanat
Head of Customer Success with 7+ years of experience in the SaaS B2B space. Started as an individual contributor at an early-stage startup and built the foundations of the CSM function. Supported company development by implementing retention strategies, and subsequently promoted to lead all CS operations. Worked mainly with SMBs and SMEs as a trusted advisor to a variety of stakeholders (including C-level), across the entire customer journey, including account management (renewal, upsell). Particularly focused on improving onboarding and creating processes for customers to receive value quickly, while building a habit around the core value proposition. Passionate about creating scalable content.
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