Jala Marks
Operations Supervisor at Courtyard By Marriott
Based in Maple Heights, United States
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Seniority
Manager
Department
Operations
Location
Maple Heights
Industry
Hospitality
Company size
16K
Contact information
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j•••••••@marriott.com
Phone
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Background
About Jala Marks
Summary I am a Hospitality professional with over 3 years experience in all aspects of limited and full service hotels; specializing in operations and training focusing on team motivation and retention and quality excellence; analyzing market trends to determine revenue management focus; ensuring adequate yet efficient staffing levels and high guest services goals for all departments; Developing and implementing progressive training programs to mold new leaders of the industry; Managing forecasts to determine demand and rate strategies; Negotiating key accounts to optimize revenue, while considering 4 levels/tiers of revenue generation and the best LOS balance to achieve maximum revenue; Specialties: Employee Training, Quality Excellence, Revenue Forecasting, Market Analysis, Operations Management, Budgeting, P&L Analysis and Expense Control.
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