Jalisha E.

Background

About Jalisha E.

With over seven years of work experience in the retail and hospitality industry, I am passionate about creating memorable and meaningful guest experiences that fosters loyalty, honesty and authentic connection. I have a field of expertise in customer support and community engagement, and I am currently pursuing a HR Certificate from Athabasca University to enhance my skills and knowledge in human resources and labour relations. I am proud to be a Guest Experience Lead at lululemon, a company that shares my values of connection, entrepreneurship and fun. In my current role, I am responsible for driving store performance through guest experience and team achievement of daily sales or unit targets. I also support my hiring managers in building a recruitment strategy for current and future role openings and conducting interviews using the STAR(L) framework and evaluating potential candidates using the SEEDS model. Additionally, I provide input for team member performance evaluations and recommendations into the hiring process, and develop and write performance evaluations for a diverse range of employees. This experience has honed my ability to effectively communicate performance expectations, highlight strengths, and identify areas for improvement in a clear and constructive manner. Some of the skills that I use and demonstrate in my role are presentation skills, customer support, and community engagement.