Jamahl Proctor

Background

About Jamahl Proctor

Technical Management Executive with proven skills in leading and developing high performance teams through vision, goal setting and unwavering accountability. Extraordinary technical-to-business communication skills with an outstanding track record of strategic planning, process development and customer relationship management. Expertise in software/hardware support services, SaaS/IaaS services, incident management, strategic planning and customer service operations for small to large size global organizations. Adept at finding innovative solutions to drive profit and increase customer satisfaction while maintaining lean operations. Visionary management style driven through excellent communication, clearly defined goals and objectives and a “learn, grow and improve” leadership style. EXECUTIVE SKILL SET: Project Management Process and Quality Optimization White Glove Customer Experience Customer Retention and Relationship Management Business Continuity and Disaster Recovery Mergers and Acquisitions Profit Growth Operations Synergy Technical Solutions Specialist Competitive Technology Analysis Coaching and People Development Recruitment and Training Client Engagement Services Outsourcing SaaS/IaaS Cloud Services KPI and Metric Development and Tracking Financial Modeling