Jamal Daniel

Background

About Jamal Daniel

I am a highly motivated Technical Support Representative with 10+ years of experience delivering creative and practical solutions to technology challenges. By proactively learning about new systems, I drive the implementation of features and services. I am seeking to leverage my analytical skills, customer service experience, and collaborative mindset to resolve complex issues and bolster IT operations. I hold a Bachelor of Science with a focus in networking and cybersecurity. Key Accomplishments At Brivo Analyzes system log files to troubleshoot over 200 client cases per month in a environment, demonstrating high attention to detail and a proactive approach to solving issues. • Leverages Salesforce to notate all client issues and the steps taken to resolve them. • Assists users to set up client control panels in dynamic host configuration protocol (DHCP) and Static, guiding them to reach the server, whitelist firewalls, and run diagnostic checks for connectivity issues. • Implements understanding of transmission control protocol and internet protocol (TCP/IP), browser functionality, and common networking devices to effectively troubleshoot issues.