Jamal Fox
Technical Support Specialist at Catalis
Based in Everett, United States
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Seniority
Staff
Department
Information Technology
Location
Everett
Industry
Software Development
Company size
730
Contact information
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j•••••••@catalisgov.com
Phone
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Background
About Jamal Fox
Experience in providing first level customer support via phone/email/WebEx to customers related to software issues/questions - Experience in logging all customer issues to ticket management systems such as Salesforce, JIRA, CRM, etc- Experience in working with developers to triage and resolve highly complex, technical, and application-related issues - Experience in reading and writing essential SQL queries to resolve basic issues - Experience in assisting with QA tasks, such as testing software module changes/upgrades to ensure that products perform as required.
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