James Balcombe

Background

About James Balcombe

A highly experienced and motivated Senior IT Delivery Manager working in the IT and customer service industry with a proven track record of managing multi-vendor managed service contracts. Experienced in managing and motivating large and dispersed teams across multiple customers and sites within the UK. I’m a highly versatile, motivated and process driven individual with proven leadership and management skills. I am passionate about delivering high quality IT service solutions that meet the needs and expectations of clients, maximising customer satisfaction while driving operational excellence. I am seeking roles in the service delivery space (senior, regional etc.) Moving back to a Service Delivery Manager (SDM) role from a General Manager (GM) position is an exciting opportunity to leverage my experience and refined skill set. As a GM, I honed my leadership, strategic planning, and operational management capabilities, overseeing diverse teams and complex projects. This role sharpened my ability to drive performance, foster collaboration, and ensure the delivery of high-quality services, all of which are crucial for a successful SDM. My time as a GM also enhanced my problem-solving skills and my ability to manage client relationships and expectations effectively. I developed a comprehensive understanding of business processes and an aptitude for aligning service delivery with broader organisational goals. These insights will enable me to innovate and improve service delivery operations, ensuring they are both efficient and customer centric. Returning to a Service Delivery Manager role, I bring a wealth of experience from my prior SDM positions, where I excelled in managing service teams, implementing best practices, and maintaining high levels of customer satisfaction. Combining this with the strategic and operational expertise gained as a GM, I am well-equipped to lead service delivery with a renewed perspective, driving excellence and continuous improvement.