James Berry

Background

About James Berry

I believe in the power of simplicity and know that one of the things needing to be simplified the most in business is tech support. I help guide business leaders through simplifying the management, protection, and expansion of their tech support! Partners came to me for several reasons like: 1. They were frustrated with the time, energy, and money it took to keep all their computers, networks, and routers updated and safe. They were scared about their liability and reputation if they got hacked and personal information (personal, employee, or contributor) was stolen or compromised. They were mad because way too many times a print jobs failed to print, the internet dragged and made it hard to send and receive files, or there was a computer problem that would pop up and stop work from happening. Then it could take a while before they could get anyone to come fix the problem. Following are just a few items I help simplify for businesses: • Network Implementation and Setup (including firewall setup) • 24 x 7 system monitoring • Unlimited Remote General Support • Selection, installation, and training on devices based on employee skill set and comfort • Microsoft Licenses, Email Hosting, & Web Hosting included in managed service plan • Antivirus, Anti-malware, phishing, and other protections • Management of backups including Cloud storage • Manage passwords & monitor Dark Web reports to identify compromised usernames & passwords • Liaison between all tech vendors (Internet, Phone, Printer vendors, software vendors, etc) • Quarterly Technology Reviews (look back on recent issues and talk about future initiatives like adding departments, locations, & employees)