James Branson

Background

About James Branson

eBusiness Program Management with Expertise in Customer Experience Connect with me at: jlbranson@sbcglobal.net All invitations to connect are welcomed, LION Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry I am a versatile Program Manager with strong achievements in multi-year strategy development and in leading cross-functional project teams through the creation of successful and sustainable customer facing programs, in the areas of eBusiness, eCommerce, online marketing, and customer experience management, that return quantifiable business value. I have created and delivered integrated web strategies for high-volume and low-transaction cost sales/services online channels. These customer facing self-service web sites have delivered tens of millions of dollars in Business Value to the company bottom line, while turning exceptional customer experience into industry high long-term customer loyalty. By instilling a "customer-first" culture with emphasis on customer advocacy, intuitive usability design, and a multifaceted Voice of the Customer sustainability structure, I ensure that every customer touch point delivers a consistent, branded, engaging customer experience while improving the company ROI. I provide a combination of technical aptitude and business acumen, coupled with proactive problem solving and a drive for success. COOs, CMO’s, CIO’s - If you would like to hear more about my approach to creating sustainable programs that deliver significant business value and exceptional customer experience, call me now at 501.940.9936. Specialties: • Creating high volume, low cost web based business channels • Delivering value creation and customer loyalty • Leveraging the strategic importance of the web and the key relationships between the web, the retail store, the call center, and other self-service options • Orchestrating strategy development and execution • Turning underperforming teams and operations into top producers • Driving the alignment of organizational processes to deliver effectiveness and efficiencies