James Brooker
Head of Customer and Business Operations at Loveadmin
Based in Brighton, United Kingdom
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Seniority
Other
Department
Other
Location
Brighton
Industry
Software Development
Company size
29
Contact information
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j•••••••@loveadmin.com
Phone
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Background
About James Brooker
Operations and customer success leader with experience across SaaS, logistics, retail, and leisure. I specialise in improving onboarding, customer retention, and internal processes to drive measurable results. At LoveAdmin, I’ve been promoted three times in under two years. I now lead customer onboarding, account management, and our internal tech systems (HubSpot, Zapier, LearnUpon, Pendo, Aircall). I’m helping to deliver company-wide AI and LMS implementations. I also contribute to strategy and culture as part of the senior leadership team. Previous roles include managing a £5M site at David Lloyd, driving efficiency improvements at Aldi and Amazon, and supporting sales ops at SAP. Focused on data-led decisions, scalable processes, and aligning teams to deliver commercial impact.
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