James Buzbee
Telephony Specialist at Tidewater Physicians Multispecialty Group
Based in Chesapeake, United States
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Seniority
Staff
Department
Healthcare & Human Services
Location
Chesapeake
Industry
Hospitals and Health Care
Company size
396
Contact information
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j•••••••@mytpmg.com
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Background
About James Buzbee
Detail-oriented IT professional with seventeen years of experience as a software support specialist, systems/network, and telephony technician who is skilled in a wide range of Nice Systems and Dictaphone recording platforms. From all NICE products 8.9 to Nice Engage 6.9, Nexidia. Excellent written and oral communication skills; Excellent troubleshooting skills who’s capable of explaining complex software issues in easy-to-understand terms. Excellent at Emergency Change Process (ECP), Change Process (CP), Testing in lab Environments prior to deployment. Excellent ability to put together and control an Emergency Change Process or Outage call with Senior and Executive Management while providing updates, conference calls, emails, and documentation of cradle to grave troubleshooting or implementation procedures. I am also an expert of compliance and government regulation requirements for financial, banking, healthcare, and all levels of City, County, State and Federal P.S.A,P. Entities.
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