James Catchpole
Head of Customer Service at Booking.Com
Based in London, United Kingdom
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Seniority
Director
Department
Operations
Location
London
Industry
Software Development
Company size
17K
Contact information
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j•••••••@booking.com
Phone
5 credits+44 ••• •••• ••••
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Background
About James Catchpole
10+ years of leadership experience focused in legal, financial services/fintech and e-commerce industries. Equally adept in regulated and non-regulated markets. Specialist in leading and developing CS/CX large scale teams, developing operational strategies, with a dedication to continuous development and operational excellence. Additionally comfortable supporting BPO/Outsourcing business models. Passionate about delivering best in class customer experience.
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