Seniority
Manager
Department
Operations
Location
Gainsborough
Industry
Retail
Company size
4.2K
Contact information
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j•••••••@wilko.com
Phone
5 credits+44 ••• •••• ••••
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Background
About James Chase
I’m a Digital Operations Manager for Wilko and Homebase, leading the end-to-end management of digital operations across two of the UK’s most recognized home and garden retailers. With 6+ years of experience in e-commerce, digital merchandising, and trading, I specialize in optimizing on-site experiences—from SAP Commerce to payment portal performance, product data governance, and dynamic pricing and promotions. My role bridges the gap between strategy and execution, working closely with cross-functional teams across marketing, IT, customer service, and commercial to deliver a seamless, high-converting customer journey. Key areas of focus include: On-site merchandising & SEO strategy Performance analytics & conversion optimization SAP Commerce Cloud management Payment portals & checkout experience Product data quality & taxonomy Pricing and promotional execution I’m passionate about data-driven digital transformation and thrive in fast-paced environments where continuous improvement and customer experience are at the heart of decision-making. I’m also experienced in new business development, key account management, and leveraging platforms like Uberall to enhance brand visibility online.
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