James Davis

Background

About James Davis

JAMES DAVIS JR MrJamesDavis77@aol.com 184 South Main Street Manchester CT 06040 Cell 9802503691 Professional Profile • Over 15 years of experience of great customer service • Security Management • Resolves Escalated Situations Professional Experience G4S Secure Solutions, USA Charlotte, NC 2015 to Present Security • Secures checkpoints • Regular patrol and fire checks • Maintained safety and security procedures MAL Entertainment Charlotte, NC 2014 to Present Security • Maintains the safety and security procedures for employees and visitors. • Monitors and reports suspicious activities of potential threats to employees and property. • Warns customers of rule infractions of violations, apprehending or evicting violators. Convergys Charlotte, NC 06/14 to 11/14 Inbound Customer Service Advisor • Provided customer service to ONSTAR customers while assisting them with account maintenance including annual renewals, vehicle diagnostics, and authorizing payment adjustments. • Upsells packages for vehicles or whatever need the customer may have. Transferred calls if needed. Keys to the City — Orlando, FL 2005 to 2014 Security Leader • Maintained the safety and security procedures for employees, visitors and contractors on and off-site. • Monitored and reports suspicious activities of potential threats to employees and property. • Responsible for writing reports of daily activities such as property damage, theft, presence of unauthorized persons, and cases of emergency. • Warned customers of rule infractions or violations, apprehended or evicted violators form premises, us • ing force when necessary. • Escorted motor vehicles to specified locations and provided personal night protection. CERTIFICATIONS CPR Certified – Charlotte, NC 03/2015