James Elsner
Customer Support Team Lead Subject Matter Expert at Tapcheck
Based in Winter Haven, United States
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Seniority
Other
Department
Other
Location
Winter Haven
Industry
Financial Services
Company size
172
Contact information
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j•••••••@tapcheck.com
Phone
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Background
About James Elsner
With a decade in Customer Support and cross-departmental collaboration, I have made it my mission to support both the customer and my coworkers. I have an eye for detail and a knack for identifying process flaws. I specialize in optimization and automation, allowing agents to focus on what's most important: providing excellent service. I enjoy building workflows and flow charts, documenting best practices, and staying on top of customer needs. I believe an effective support department is built upon clear and easily accessable information.
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