James Elt

Background

About James Elt

With over 2 years of experience in the foreign exchange industry, I am a passionate and driven PFX Dealer at Currencies Direct, one of the leading providers of international payment solutions. I have a strong expertise in FX rates and margin management, as well as qualifying and pitching FX products to suit clients' individual needs. I am motivated by delivering the highest levels of customer service and satisfaction, and creating lasting and loyal relationships with my clients. I also enjoy working in a dynamic and collaborative team environment, where I can contribute to the company's growth and success. As a PFX Dealer, I am responsible for monitoring and assessing the market to identify market-making opportunities, as well as managing daily, weekly, and monthly opportunities through Salesforce. I also oversee new buyers and sellers, and assist them throughout the process, from registration to trade execution. Additionally, I support walk-in clients in the office with general queries and transactions. I use my skills in customer satisfaction, customer retention, and customer experience to ensure a friendly and personalized customer journey. I have also completed multiple certifications in food safety and conflict management, which demonstrate my commitment to continuous learning and improvement.