James Gan
Workforce Optimisation Leader at South East Water
Based in Melbourne, Australia
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Seniority
Manager
Department
Operations
Location
Melbourne
Industry
Utilities
Company size
1.1K
Contact information
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j•••••••@southeastwater.com.au
Phone
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Background
About James Gan
Commercially focused with nearly 30 years of people management and business operations experience across telecommunications, utilities, entertainment, customer service, financial division, government sector, education and retail industries. Areas of strength include capacity planning, vendor management, business operations, workforce management, operational risk analysis and management, change management, process analysis and improvement, business continuity and disaster recovery planning, executive business reporting, business strategy planning, budget forecasting, resources planning and analysis to drive efficiency and optimisation across multiple business units. Proven track record of effectively leading small to large call centre, executive reporting and workforce planning teams in complex and competing environments within nationwide and multinational based companies.
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