James Gardner

Background

About James Gardner

I am a patient-centric and quality-driven healthcare marketing and operations leader with expertise in strategic marketing, business development, operations management, patient relations, physician recruitment, program development, and continuous improvement for the skilled nursing, assisted living, independent living, CCRC, hospice, home care, physician practices, and hospital industries. Throughout my career, I have spearheaded initiatives to drive awareness, increase engagement, and build census through strategic marketing, including social media, content creation, community outreach, networking, and referrals. I have achieved a proven track record of elevating underperforming locations to become five-star rated for quality, staffing, and health inspections, achieving multiple deficiency-free annual state survey results with advisory standards. I have also been successful at optimizing quality of care by integrating Telehealth medicine, ID, CHF, & COPD programs and by researching innovative healthcare models and best practices to enhance service delivery. I take pride in being regarded as a motivating and inspiring team builder, teacher, and mentor with a solid history of training team members to utilize best practices and optimize quality of care, resulting in increased patient satisfaction, numerous successful DOH surveys, and ensuring regulatory compliance.