James Gosling
Customer Success Manager at Masabi
Based in Boston, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Boston
Industry
Urban Transit Services
Company size
276
Contact information
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j•••••••@masabi.com
Phone
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Background
About James Gosling
My role as a Technical Support Analyst allows me to work with exciting mobile technology and help people with their mobile ticketing issues everyday. I'm part of the amazing Support team at Masabi, helping customers and transportation professionals through our Zendesk support web portal and webinar training sessions. My Skills include- Zendesk Support, Guide, and Insights- Creating and Leading customer training sessions- Managing and updating an internal and customer-facing Knowledge base- Problem solving in a fast-paced, technological environment
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