James Greig

Background

About James Greig

I’m a positive & charismatic Customer focused leader. I have over a decade of experience leading & scaling Customer facing teams across Europe and the UK within high-growth SaaS businesses. Open to Customer focused leadership roles growing teams from scratch but can also work in turnaround, scale-up & corporate environments. KEY ACHIEVEMENTS - Increased Net Revenue Retention to 132% via the introduction of specific Engagement plans and playbooks within the existing Customer base - Hired and integrated >80 people across Individual Contributor & Leadership roles - Developed and promoted Leaders in Customer Success, Pre-sales and Prof Services - Consistently Improved Customer Satisfaction and NPS in excess of 80%- Contributed to Workiva’s scale-up journey from $100k to $20m ARR - Supported Workiva’s growth across 4 new European markets - Identified new product enhancements which improved Customer Adoption Insights - Led the cross-departmental project to define and measure Workiva's Customer Lifecycle TECHNOLOGY AREAS Finance, Accounting, Risk, Automation, Legal, Compliance, SaaS, Internal Controls, Audit Management, Financial Reporting, Data Management, ESG Reporting & Financial Planning. PERSONAL, EDUCATION & TRAINING - Australian and Dutch Passport holder- University of Sydney, Australia, Bachelor of Applied Sciences - University of Chicago Booth Executive Education, High Potential Leadership Program - User of Pendo, Intercom, Gainsight, Zendesk, Salesforce, Hubspot, ClickUp & Jira