James Hakala
Technical Writer at Wells Fargo
Based in Minneapolis, United States
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Seniority
Staff
Department
Information Technology
Location
Minneapolis
Industry
Financial Services
Company size
223K
Contact information
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j•••••••@wellsfargo.com
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Background
About James Hakala
My role at Wells Fargo as a technical writer involves authoring, editing, and publishing procedural content and reference material for employees in Operations. The day-to-day is varied, fast-paced, and collaborative. The repository my team maintains is close to content instances. I work across over 50 lines of business with subject matter experts and managers to ensure their documentation is accurate, easy to follow, brand compliant, and risk-averse. The procedure pipeline runs mainly through an inbox, with a workflow tool to capture approvals, and I process upwards of 30 requests a week. In prior roles, I created online user guides and help files using InDesign and MadCap Flare. I also have experience creating web copy, specially for lawyers' websites.
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