James Henderson

Background

About James Henderson

A hard working, well organised and adaptable CRM Data Coordinator, Cleanser and Administrator and dependable team member, I have strong administrative skills with excellent attention to detail when carrying out a range of tasks, including rapid resolution to CRM and Find a Solicitor related member support enquiries, responding to internal data requests, training new CRM users, providing project support including testing when required, cleansing and updating data on spreadsheets to CRM systems in line with corporate and data protection policies. I always set myself targets to ensure all projects are delivered to a high standard and within agreed deadlines. I am also able to prioritise workload and communicate well with internal and external stakeholders, staff and customers at all levels by phone and in-person. I am also an accomplished Research Analyst, with 22 years’ experience working in technology primary quantitative B2B market research and secondary desk research. Specialties: Data Administration; Data Cleansing; Sales Support Administration; Primary Market Research; Data Analysis; Secondary Market Research; B2B; Intermediate / Conversational French; Intermediate / Conversational German, Intermediate / Conversational Spanish; Microsoft Dynamics 2011; Microsoft Dynamics 365 CRM; CRM Training; Access Group ThankQ CRM; Microsoft Sharepoint; Sage CRM; Mentor CASH Service Management; Sentinel Plus; Microsoft Office; Snap Professional; Company Profiling; Data Quality; ITIL 4 Foundation