James Horst

Background

About James Horst

I have over 8+ years of progressive experience specializing in automotive consulting, service advising, sales, administration, customer service, marketing, branding, and business development for various automotive organizations. My work over the years has effectively added value through increasing sales revenue, boosting customer service satisfaction and CSI scores, driving business development and operations strategies, and enhancing brand recognition. Over the years, I have consistently exceeded performance through my abilities to prioritize multiple projects with conflicting deadlines, working efficiently both in team and independent environments, and effectively executing time management decisions. My strong track record in driving innovative, cost-effective sales and business development strategies, plans, and initiatives speaks for itself while producing dynamic business results. Some of my specific achievements and expertise include: • Building automotive industry businesses from the ground up, both from the experience of an employee and a business owner mindset, while managing day-to-day business operations and developing and implementing effective marketing and sales strategies to promote various automotive services and products. • Thorough knowledge of the sales life cycle, including experience in advising customers on a variety of vehicle product, service, and care plans, executing professional and ethical negotiation and persuasion strategies, and implementing after-sale customer follow-up to ensure complete satisfaction. • Developing relationships and personal connections over the years with executives and CEOs from Audi, VW, Porsche, Ford, etc. as well as connections with management at Carproof and various dealership owners. • Winning 2nd place for 'Captain of the Year'(out of 24 teams altogether) as Team Captain of Hyundai for the 2019 Georgian College Auto Show, as well as helping to manage logistics planning for Lincoln for the 2013 Georgian College Auto Show. Some of my core competencies include: Leadership & Communication | Strategic Planning & Business Development | Automotive Sales & Marketing | Valid 'G' Driver's License (Automatic & Manual Transmission Vehicle Experience)| Business Operations Management | Stakeholder Relationship Management | Customer Service & Satisfaction | Brand Development & Management | Automotive Maintenance & Repairs | Sales Revenue Generation & Growth | Self-Starter & Entrepreneurial Mindset | Financial Management & Reporting