James Hudson

Background

About James Hudson

As a seasoned professional with extensive experience in operations management, project management, and process improvement, I excel in driving strategic initiatives and optimizing business performance. At IMPACT Shared Services, I successfully led operational controls and improvements during a secondment to South Africa, where I managed a team of six managers and enhanced operational efficiency.Promoted to focus on project management, I conducted comprehensive process mapping and analysis, monitored key performance indicators, and provided regular updates on process optimisation. My efforts led to significant improvements in lead conversion rates and quality assurance metrics through tailored coaching and strategic enhancements.I specialise in developing data-driven reporting dashboards, managing project risks, and creating detailed project plans to ensure timely and successful outcomes. My role also involved leading external stakeholder meetings, including onboarding fintech clients into the BPO division, and conducting post-project evaluations to capture lessons learned and drive continuous improvement.With a strong background in operations, I am dedicated to fostering a collaborative and efficient work environment, delivering high-quality results, and driving operational excellence across the organisation.