James Ing

Background

About James Ing

James Ing is the Customer Engagement Manager at Tollring, a well-established and award-winning software developer of leading-edge telecoms data intelligence solutions. Tollring’s comprehensive portfolio of locally installed and cloud based applications includes: • icall suite complete call management, offering the richest functionality for managing telecoms systems, extension billing, contact centre analytics and agent call control. • iC360 suite enterprise billing, telecoms lifecycle management and award-winning business analytics for large multi-site enterprises and service providers. iC360 helps large and growing companies to understand the true cost of operations and reduce spend in a highly effective way. By gathering data associated with every location, asset and resource, iC360 transforms data into actionable intelligence, helping companies to visualise, understand and manage resources better. Fully scalable for any size of business, icall suite provides all the business tools you need to manage communication with your customers through an easy to use interface, dashboards, wallboards and customisable live tiles.