James J Vargo
Director Crm Na at Mri Software
Based in Hinckley, United States
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Seniority
Other
Department
Other
Location
Hinckley
Industry
Software Development
Company size
4.2K
Contact information
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j•••••••@mrisoftware.com
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Background
About James J Vargo
Experienced customer service manager with proven success in talent acquisition, employee development and customer support. Ability to identify areas of improvement and implement creative solutions to solve unique problems. Leadership | Customer Service Email: jim.vargo@rocketmail.com Proven success in developing standardized policies and procedures to improve key operational functions. Excellent at developing strong relationships within all levels of an organization and excels in managing and prioritizing projects. Proficient at leading teams and maximizing results within budget. Accomplishments:*Reduced turnover from 26% annually to less than 3% over the last two years combined *Established and improved all department KPIs with zero overtime and 10% less staff *Uncovered a billing error and assisted company in a 90% recovery rate Core Competencies: Trailblazer according to Culture Index Inc-Analytical -Leadership -Mentoring -Excellent communication skills -Performance Metrics -Talent Acquisition -Process Improvement -Customer Retention
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