James Kudla

Background

About James Kudla

About James Kudla Thanks for connecting! With over 25 years in the Managed Services Provider (MSP) industry, I have a deep understanding of the unique challenges and opportunities that MSPs face. I spent 22 years running Tarrytech Computer Consultants in the New York City metro area, where I grew revenues to nearly $6M and built a team of 25 dedicated professionals. Our commitment to delivering best-in-class IT services earned us the trust of hundreds of clients. In 2021, I successfully sold Tarrytech to CompassMSP, where I continued our mission of providing exceptional services while integrating our operations. During my time at CompassMSP, I recognized the ongoing profitability and staffing challenges faced by MSPs. To address these issues, my wife and business partner, Barbara Kudla, and I launched Kalutasan, an overseas staffing company designed to help MSPs thrive. As a long-time student of the MSP model, I have actively participated in industry peer groups like TruMethods, which helped me refine my strategies for achieving margins of up to 20%. I discovered that by increasing prices, acquiring new clients without adding overhead, and effectively controlling costs, MSPs could significantly boost profitability. One of the most impactful strategies I implemented was outsourcing to the Philippines. By leveraging the lower cost of living, we achieved labor cost savings of up to 75% compared to North America. This approach not only improved our margins but also offered additional advantages-Cultural Compatibility: The Philippines has a rich cultural tapestry that fosters adaptability and collaboration, making Filipino professionals a seamless fit for MSP teams-English Proficiency: With around 70% of the population fluent in English, communication becomes effortless, minimizing misunderstandings and enhancing productivity-Highly Skilled Workforce: The Philippines produces over half a million graduates each year, providing a robust talent pool for MSPs to tap into-24/7 Staffing: With a workforce designed for round-the-clock coverage and a 12-hour time difference from the USA, Filipino contractors offer reliable support to meet client demands at any hour. If you're an MSP seeking to enhance profitability, improve service, or explore other benefits of outsourcing, let’s connect and discuss how these strategies can transform your business!