James Lancello

Background

About James Lancello

Exceptionally skilled management professional with over 32 years of experience leading customer care and vehicle service management for automotive dealerships. Dedicated to delivering the utmost in quality service, with a talent for coordinating complex service and repair operations in alignment with established standards. Adept at uniting team members behind business goals, driving cooperative efforts to build a top-performing group of professionals capable of meeting and exceeding service expectations. Proven problem solver able to identify the root cause of issues and deliver effective solutions that ensure customer satisfaction and optimize the customer experience. Effective communicator experienced in managing vendor relationships. Training staff members in the correct methods for dealing with customer issues, repair questions, paperwork, following Wisconsin laws, and selling needed maintenance.