James Leach

Background

About James Leach

I’m currently leading all training initiatives for Homesearch’s SMB and Enterprise teams - delivering onboarding screenshares, webinars, and internal development that ensures both clients and staff get the most out of our products. I’m also building a growing library of on-demand video content and support material to scale that impact even further, empowering users with the knowledge they need to succeed. Before stepping into the training world, I worked across account management and client success, building long-term relationships and uncovering the real blockers clients face - then helping to solve them with a clear, strategic approach. From first contact to onboarding, retention, and renewal, I’ve had the full 360° view of what it takes to keep clients happy and engaged. I’ve worked across start-ups, scale-ups, and regulated organisations, and I’ve also built ventures of my own - bringing that same entrepreneurial mindset into every role I take on. My key strengths include: High-level presentation & product demonstration Client onboarding & training Customer success & retention strategy Marketing & comms support Mentoring & problem-solving Start-up & scale-up growth If you’re passionate about creating better client experiences, removing friction, or building scalable success strategies - I’m always open to connecting.