James MacAm
Coach at Optus
Based in Dudley Park, Australia
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Seniority
Manager
Department
General Business & Management
Location
Dudley Park
Industry
Telecommunications
Company size
11K
Contact information
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j•••••••@optus.com.au
Phone
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Background
About James MacAm
As a coach at Optus, I lead and mentor a team of customer experience experts who deliver high-quality service and solutions to our mobile and broadband customers. I have over five years of experience in the telecommunications industry, with a background in business administration and marketing management. My core competencies include customer service excellence, problem solving, negotiation, computer literacy, and time management. I am passionate about providing genuine hospitality and administration support to our customers and stakeholders, while meeting deadlines and working with a high level of multicultural awareness and adaptability. My goal is to drive customer satisfaction and loyalty, and contribute to the growth and success.
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