James McFarlane

Background

About James McFarlane

I am a service delivery professional specialising in workforce planning, operations management, recruitment and optimisation. I joined the financial services sector in 1995 and have since worked extensively in Administration, Audit and Project Divisions, as well as Contact Centres. My career has been shaped by requests to deep dive into team environments, find better ways to operate, contribute to company goals, develop employees and recruit. During this journey I have been responsible for restructure assistance, process review, transformation and other facets of project management. Performance management and reward is something I am deeply passionate about. It all starts with recruitment and I place enormous importance in sourcing the right people and assisting employees to become the best they can be. I have extensive experience recruiting multiple role types from Graduates up to Program Managers. I’ve also dealt with performance reviews, compliance breaches, performance plans and other HR challenges over my many years as a People Leader and Consultant. As a human being I am very direct, intuitive when it comes to people and technology, determined to deliver on promises and exceed people’s expectations. I’m also experienced with making the ‘hard call’ when required.