James Measures

Background

About James Measures

I’m a versatile professional with a background spanning business continuity, financial operations, data annotation, healthcare information management, and retail leadership. Currently at Genpact as a Process Developer in Banking and Capital Markets, I specialize in designing and optimizing BCM processes, conducting risk assessments, and enhancing compliance with ISO 22301 standards. My diverse experience includes roles as a Health Information Specialist, where I honed precision and confidentiality handling medical data, and as a Pilot Annotation Specialist, contributing to search optimization through meticulous data labeling. Previously, I developed leadership and training skills as a Subject Matter Expert and Trainer, guiding new teams to success, and supported financial operations as a Savings Specialist, ensuring exceptional customer service in banking transactions. Earlier in my career, I safeguarded digital spaces as a Content Moderator and maintained safety and operational efficiency in the retail sector at Walmart as both an Asset Protection lead and Customer Service Manager, where I managed teams and collaborated with law enforcement to reduce shrinkage. I’m passionate about process improvement, compliance, and cross-functional collaboration. I thrive in dynamic environments where attention to detail, problem-solving, and effective communication drive results.