James Merchant

Background

About James Merchant

I have recently graduated from Devry University with an AAS in Information Technology & Networking with a 3.64 GPA (Cum Laude). Information Technology has always been a passion of mine. I’m currently looking for entry level IT careers such as Help Desk Support, IT Specialist, or Network Administrator. It would be an honor to bring my skills and educational experiences to the table. I love being a team player and exchanging ideas with my fellow colleagues. I’m highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines, terminating wires, cabling, low voltage projects, troubleshooting, and finding creative solutions to eliminate obstacles. My education experience has equipped me with the necessary tools to succeed as an IT professional. I’m highly efficient in tasks such as, responding & investigating customer inquiries via email/phone,basic computer trouble shooting, installing Ethernet cables, network issues, hardware & software troubleshooting, printer troubleshooting, terminating cables, end user support, network operations, customer support, excellent customer service, the ability to multitask, displaying empathy, excellent language skills, ability to understand verbal and written instructions. I’m currently working from home in a quiet professional environment also. Further more, I have experience in the healthcare field as a Patient Care Representative as well. My skills and experiences range from: scheduling patients for appointments, e-faxing referrals and diagnostics to providers and specialists, managing information in the EMR system, being compliant with HIPPA, call center experience, receiving inbound and making outbound 30-50 calls daily, documentation of patient, refill requests, triage/sick requests, meetings quality KPI and performance standards, updating patient demographics, escalation of calls when needed, working closely with fellow colleagues, nurses, care team members, home health care givers, specialists, pharmacists, and primary care providers daily. I’m a very unique person with skillsets in many areas which makes me a versatile employee. I’m a highly adept individual that makes strides to be the best employee that I could be. I would be a great addition to anyone’s company. So if you’re looking for an employee to with the drive to make a positive impact on your company’s progression, then look no further. You have reached the destination.