James Moorhouse

Background

About James Moorhouse

A highly motivated, hands-on, Prince2 qualified Project Manager with a track record of successful delivery. This experience, along with my background in systems analysis and CRM product ownership gives me a good understanding of the challenges encountered in most types of IT and Business Change projects. A well organised, dependable and flexible employee with excellent communication skills gained by working with a diverse range of clients. After spending three years on customer site in the US and South America as part of project teams to migrate applications, I’m comfortable liaising with stakeholders at all management levels. Key skills: ∙ Project Management; retail hardware upgrades, cabling & sensor installs // cloud desktop/email migrations // software development // phone systems and office moves. ∙ CRM systems (Product owner); requirements analysis, installation, configuration, training, support & MI report writing & dashboard creation. ∙ Business Process Management; workflow automation, MI reporting & application integration. ∙ Application support; Finance and Production systems. Testing, implementations, migrations, training & documentation. ∙ Helpdesk; support technician management, client liaison/on-boarding, system maintenance/development, SLA/KPI report writing.