James Morales

Background

About James Morales

As a seasoned Technical Engineer, Team Lead, and Trainer with over 18 years of experience in the IT industry, I bring a wealth of knowledge and a proven track record in systems administration, project management, and technical support. My career is marked by a commitment to continuous improvement and a passion for empowering teams through effective training and quality assurance. I am ITIL V4 Certified and have honed my skills across a diverse technical stack, including: Active Directory management (On-Premise and Azure AD, both Hybrid and Cloud-Only) Network security with Fortigate Firewalls and VPN solutions Comprehensive device management using Intune MDM for multiple platforms (Windows, iOS, Android, Mac) Remote management expertise with Quick Assist and VNC Viewer/Server SSO Management utilizing Azure, along with Azure MFA and DUO MFA Proficiency in Microsoft O365, Exchange, and Sharepoint Administration Implementation and security management of Windows 10/11 Network infrastructure management with Cisco Switches and VLANs Scripting and automation capabilities with PowerShell, SQL, and KQL My approach is centered on creating custom solutions that enhance satisfaction and reliability, ensuring smooth operations and fostering long-term client relationships. I’m dedicated to delivering excellence in service and innovation in technology. Specialties: Information Technology, Coaching, Career Development, Microsoft Office, Learning and Development creation, Team Leadership, Strong teamwork and interpersonal skills, ability to lead and motivate, Classroom facilitation, adult learning theory, strong written communication.