James Morgan

Background

About James Morgan

I am an operations and team leadership professional with over a decade of experience spanning retail management, entrepreneurship, and field service leadership. My career began at Sears, where I advanced from sales into multi-store management and was recognized for leading teams that consistently exceeded sales targets and delivered strong customer results. I went on to own and operate a restaurant for 2.5 years, overseeing P&L management, hiring, training, and the successful launch of a second location. This entrepreneurial venture strengthened my ability to adapt quickly, manage resources effectively, and deliver measurable ROI. In my current role as Team Lead Technician at Sears In-Home Services, I combine technical expertise with leadership, coaching technicians, driving productivity, and supporting company-wide initiatives like the BYOV fleet program. I am recognized for building positive culture, exceeding performance targets, and developing high-performing teams. I am now seeking to leverage my diverse leadership background in operations, sales, and team development to drive growth and customer satisfaction in my next opportunity.