James Norman

Background

About James Norman

James's technical knowledge in his earlier career in IT have helped him in understanding the challenges business are facing with achieving sound customer service with adherence to SLA requirements. Always thinking and developing best practice in all areas of work. Strategically thinking and executing best practice with focus on budget and business return on IT investment. 14 years experience IT System Administration and Service Delivery Management. Azure and office 365 administration Private cloud hybrid Azure management Microsoft Servers 2003, 2008, 2012, 2016, 2019 server experience. Exchange Server 2003, 2007, 2010, 2016 and Exchange 365 experience. SQL server 2008, 2012 and 2016 diagnosis and basic scripting. Windows XP, Vista, 7, 8 and 10 SOE sccm and mdt. Office 2003, 2007, 2010, 2016 and 365 VSphere, VMware Hyper V Terminals Services, Citrix Xen app software virtualisation. Cisco Unified Call Manager, Avaya and Skype for business phone system implementation Asset Management and Tracking airwatch. LAN and WAN monitoring soulerwind, manage engine. Share Point development Enterprise and 365 VPN Cisco anyconnect, palo alto global protect Symantec Endpoint server, Trend micro office scan and palo alto antivirus Back Up Executive and Endpoint backup solutions Disaster Recovery Planning and implementation Specialties: Service delivery management, Network Administration.